1. Introduction
Roastery Station ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, store, and protect your information when you visit our website or interact with our services across our three locations in Dubai.
2. Information We Collect
We may collect the following types of personal information:
- Name, email address, and phone number (when you submit our contact form)
- Messages and inquiries you send through our website
- Website usage data including pages visited, time spent, and browser information
- Business contact details for wholesale inquiries
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and messages
- Process wholesale orders and business partnerships
- Improve our website and services
- Send relevant updates about our menu, specials, or new locations (only with your consent)
- Comply with legal obligations under UAE law
4. Data Storage and Security
Your data submitted through our contact form is processed and stored securely by Netlify, our hosting provider. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Contact form submissions are retained for up to 12 months unless a longer retention period is required for ongoing business relationships.
6. Third-Party Services
Our website may use the following third-party services:
- Netlify (website hosting and form processing)
- Google Maps (embedded location maps)
- Google Fonts (typography)
These services may collect usage data in accordance with their own privacy policies.
7. Cookies
Our website does not use tracking cookies or analytics tools that collect personally identifiable information. Essential cookies may be set by our hosting provider (Netlify) to ensure proper website functionality.
8. Your Rights
Under applicable data protection regulations, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict our processing of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us through our contact page or visit any of our locations.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.
10. Updates to This Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this notice was last revised.
11. Contact Us
For any privacy-related questions or concerns, please reach out to us via our contact page or call us at +971 52 739 4024 (Al Barsha location).